Hello, I'm

Peter Lau

Lead Delivery & Transformation Manager

8+ years leading large-scale digital programmes across Tier-1 banks in Asia-Pacific. Specialised in multi-market delivery, Agile (SAFe) transformation, and governance of high-complexity platforms — driving measurable outcomes in speed, scalability, and operational consistency.

Agile / SAFe PMP® PSM I & II FinTech AI / LLM Python

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Years Experience

APAC Markets Led

30+

Cross-functional Resources

HKD 20M+

Budget Managed

Career

Experience

Lead Delivery Manager Jan 2023 — Present

HSBC · Hong Kong

Leading PWS delivery across 10 Asia-Pacific markets, managing 3 Delivery Managers, 1 Scrum Squad and 30+ cross-functional resources.
Institutionalised SAFe delivery practices across all squads — designed coaching programmes and sprint-level execution frameworks.
Redesigned end-to-end PWS content operating model, reducing review & publishing cycle time by ~30%.
Indonesia AEM migration: consolidated 600+ fragmented pages into a redesigned 100-page structure.
Mobile Revamp (Northstar HK): reduced FAQ inventory by 10%, improved readability across 20 scopes, cut 70% image workload.
Governed delivery of Google AI-powered Search for PWS.

Delivery Manager Aug 2021 — Dec 2022

HSBC · Hong Kong

Led end-to-end HK PWS revamp, coordinating 20+ cross-functional teams (50+ stakeholders) across all major HSBC verticals.
Directed UX, Content, SEO and Delivery teams to redesign 300+ pages under a unified global template.
Validated improvements via A/B testing — achieved 10%–40% uplift in click-through rates across different journeys.

Project Manager Aug 2020 — Aug 2021

China Citic Bank International · Hong Kong

Secured HKD 20M+ budget through project initiation, solution design, and executive approval cycles.
Managed mobile banking delivery including InMotion migration and CNCBI connectivity across scope, cost, and schedule.
Collaborated with ITPMs and vendors on budget control, financial tracking, and service provider payments.

Assistant Project Manager Oct 2018 — Aug 2020

Hang Seng Bank · Hong Kong

Delivered digital channel (mobile banking) enhancements including E-Statement, E-Ticketing, and E-MPF.
Performed full-cycle Business Analyst and Agile (Scrum) responsibilities across user stories, sprint planning, and UAT.
Coordinated UX/UI, product, and technology stakeholders to streamline requirements and improve delivery efficiency.

Expertise

Skills

🗂️

Project Governance & Risk Management

End-to-end programme governance, risk frameworks, compliance oversight across multi-market digital platforms.

🌏

Multi-market Program Delivery

Leading concurrent delivery across 10 Asia-Pacific markets with hybrid team structures and cross-border coordination.

🤝

Stakeholder & Change Management

Managing 50+ stakeholders across Product, UX, Content, SEO, and Technology at Tier-1 banking scale.

⚡

Agile Delivery (Scrum / SAFe)

SAFe institutional rollout, coaching programmes, sprint execution frameworks, and performance metrics dashboards.

🤖

AI / LLM Application Design

Governing AI-powered search delivery, LLM-based model benchmarking, and prompt engineering for enterprise use cases.

🐍

Machine Learning & Python

ML model evaluation, thematic index analysis, hit-rate benchmarking — applied in MSc capstone and professional contexts.

Academic

Education

MSc in Financial Technology & Data Analytics

The University of Hong Kong

2022 — 2024

Focus areas:

Machine Learning Cybersecurity Blockchain Financial Regulations

Capstone: LLM-based thematic index evaluation — hit-rate analysis and model benchmarking.

Bachelor of Economics and Finance

The University of Hong Kong

2012 — 2015

Foundation in macroeconomics, financial markets, and quantitative analysis.

Credentials

Certifications

🏅

Project Management Professional

PMP® — PMI

🏅

Professional Scrum Master I

PSM I — Scrum.org

🏅

Professional Scrum Master II

PSM II — Scrum.org

Communication

Languages

Cantonese

Native

Mandarin

Professional

English